Your instructor

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"The starting point for improvement is to recognize the need.”
- Masaaki Imai

Your instructors & coaches

Our satisfy courses will currently mainly be conducted by Javier Baiges. In the future you will be able to visit courses with all mimacom consulting employees.

Javier Baiges

Javier Baiges aquired his understanding of the basics of classical Kaizen at the Kaizen Institute under the management of Masaaki Imai. Topics such as Lean Management, TPM (Total Productive Management) Lean Administration were just as much a part of the course as the training as Trainer & Coach.


The knowledge was applied and deepened in a practical way in different sectors such as the pharmaceutical industry, heavy industry, various production workshops and service companies.

Picture: Javier Baiges together with Masaaki Imai.

Since 2015 his focus has increasingly shifted to agile topics. Experience in various areas of application has shown that both the classic variants and agile methods must be individually adapted to the individual companies, because dogmatic adherence to only one approach is not conducive to achieving the desired results.

Javier developed the satisfy Education Model from these theoretical basics and the practical experiences to a holistic system, which allows the user to understand the complex system of a company in a holistic way, in order to apply and further develop methods from the course modules individually as required.

Want to learn more about our satisfy Education Model? Visit one of our upcoming courses!

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Extract from CV, accreditations and certifications

  • Master of Advanced Studies (MAS) in Energy Economics FHO HTW Chur

  • Executive Master of Business Administration FH (EMBA) focus on business engineering

  • Business Analysis NDS FH (Postgraduate studies at the University of Applied Sciences Bern,

  • Master Executive of Quality Management Integrated Quality Manager NDS FH, IQM

  • Data Protection and IT Security NDK FH

  • Computer Scientist Training Business Process Development Computer Science Project Manager, WISS

  • SAFe 5.0 Program Consultant and Trainer of 11 of the 12 course modules

  • DevOps Leader & Foundation (https://devopsinstitute.com/)

  • Certified Agile Service Manager (Devops Institute)

  • SCRUM Master (Exin)

  • Lean IT Trainer (www.leanitassociation.com)

  • SIAM - Service Integration and Mngt.

  • Cobit 5 Foundation

  • Information Security Foundation Certificate including trainer status ISO/IEC 27002

  • Cybersecurity Fundamentals Certificate (ISACA)

  • ITIL Service Management 3.0 & 4.0

  • Div. further training in the area of complexity management

  • Author and lecturer for the subject Solving complex problems at the HSO

  • and lecturer for the topics: Process management, organizational design and development (includes change management), quality management, system engineering and industrial and organizational psychology.